Evening League Facilitator

About The Role

As the Evening League Facilitator (ELF), you will play a key role in FCSSC’s league operations, making sure all our members and staff feel supported, make friends, play safe, and have FUN! 

 

Key Responsibilities 

  • To support FCSSC’s team of Game Hosts (AKA Great Humans) in facilitating the FUN during league play   
  • To provide exceptional customer service to FCSSC members during league hours  

Support a team of FCSSC Game Hosts (GHs)
As a physical presence at FCSSC play locations… 

  • To ensure all rules, policies and procedures are being fairly and evenly applied
  • To assist with conflict resolution and prevention during games
  • To ensure smooth operations when using new locations, equipment, sports/rules 
  • To inventory, deliver and replace sports equipment, first aid supplies, and other materials 
  • To uphold FCSSC’s standard of excellence in FUN, sportsmanship and recreation

As a point-of-contact for GH calls and text messages: 

  • To promptly answer any questions they may have (i.e. rules, facilities, equipment, policies) 
  • To promptly help trouble-shoot or problem solve with/for GHs  
  • To provide detailed instructions to ensure process & procedures are properly completed

Provide after-hours customer service to FCSSC members: 

  • Answer the FCSSC after-hours phone line to respond to urgent member inquiries 
  • Respond to members’ questions and concerns via the FCSSC after-hours text line 
  • Provide clear, knowledgeable and professional responses to clarify FCSSC policies, procedures, sport rules, code of conduct, facilities, locations, schedules, systems, and more.  
  • Be a clearly identifiable and reliable FCSSC presence, acting as a liaison between FCSSC and members, facility partners, and the general public  
  • Build rapport with FCSSC players to enhance their social experience and amp up the FUN factor!

Qualifications 

Track record and proven ability to: 

  • Support a team
  • Provide effective customer service and communication 
  • Problem-solve and locate resources quickly
  • Anticipate problems, take initiative, and prevent issues before they arise 

You are: 

  • A reliable and an effective communicator, committed to regular, clear, and timely sharing of information
  • A mediator who can clearly set expectations, diffuse tension, enforce FCSSC rules and policies, and embody FCSSC’s brand and values
  • A flexible individual who thrives in a fast-paced, client-facing environment
  • A community builder who enhances the social atmosphere of FCSSC leagues 

Other Qualifications: 

  • A valid driver’s license and personal transportation is required.
  • This job involves use of a personal cell phone (with stipend provided). 
  • All applicants must be 19+. 
  • Knowledge/experience with sports and/or FCSSC is an asset. 

 

Compensation: 

  • This position pays $19.50/h
  • As a member of the FCSSC team, ELFs play for FREE in any FCSSC leagues/programs! 
  • Job-related mileage and expenses will be reimbursed 

If you are interested in applying for this position please send your resume with subject line "EVENING LEAGUE FACILITATOR APPLICATION: Your Full Name" to info@fcssc.ca today!